常見問題
Q3
After the sponsorship order is confirmed, you can modify the “Delivery Address” and “Customized Options” before the end of the crowdfunding project. However, if you want to change the item or cancel the sponsorship, please contact “Wabay customer service” via e-mail (service@wabay.tw) and specify your name, sponsorship order number, and your reason. Customer service personnel will get in touch with you for dealing with subsequent matters.
Q4
The production of the gifts will begin after we complete the crowdfunding successfully. After the end of the crowdfunding, we will confirm the number of gifts to be produced. After we receive the products, we will deliver them in batches according to the sequence of the sponsorship orders. Deliveries may be started by the end of November 2022. Please wait patiently. *Deliveries will be informed through the FanPage.
Q6
Yes. Please select the country in the options which provide gifts. The system will automatically calculate the delivery fee. If the country that you reside in is not on the list, please contact our customer service via e-mail: service@wabay.tw and specify 【MFA Football Park|Overseas donation problem】 in the subject of the mail. Customer service personnel will get in touch with you.